Policies & Procedures

Shipping and Handling

We use UPS. Allow 5 – 10 business days for delivery.

Exchange & Return Policy

We aim to please. If for some reason a product does not meet your expectation, return it in its original, unused condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner

Please measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition. All sales, personalized, toy, food and perishable items are final sale and cannot be exchanged or returned.

Privacy Policy

We believe that your privacy and the privacy of all our users is important. We are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party.